FAQ
Answers to common questions about Keyavi, SafeSuite, and SafeSuite Lite — plus step-by-step fixes for common issues.
General Questions
Keyavi protects the file itself, not just the perimeter, device, or system it sits on. Encryption and policy controls are embedded directly into the data, allowing owners to change access, revoke access, and monitor access attempts even after the file has been shared or downloaded.
An IKD file is the result of protecting a file using Keyavi's policy and encryption technology. It contains the original data plus embedded policies and encryption so protection, control, and visibility travel with the file wherever it goes. The Keyavi-protected file will have the file extension of .ikd.
SafeSuite Lite protects emails, including attachments and the body of email messages, when sending from Outlook or Gmail. It's the fastest way to get started and ideal for everyday sharing. SafeSuite offers a full desktop experience for all files across workflows and deeper visibility for organizations that need more advanced capabilities. SafeSuite Lite functionality is included in SafeSuite.
SafeSuite Lite can be deployed in minutes. Full SafeSuite setup depends on organizational scope but doesn't require infrastructure changes, and is deployable in as little as 15 minutes.
SafeSuite desktop applications are supported on both Windows and macOS. SafeSuite can also be accessed through a web browser, enabling use on other operating systems that support modern browsers.
SafeSuite Lite is available for Microsoft Outlook and Gmail. Others are coming soon.
In full access mode, SafeSuite protects files of all types. If protecting in Read-Only mode, SafeSuite protects the following file extensions: "pdf", "txt", "docx", "doc", "jpeg", "jpg", "png", "rtf", "xls", "xlsx." Other file types are coming soon.
For SafeSuite Lite, file sizes are restricted to those set by the email client. SafeSuite does not impose a file size restriction.
Policies include:
- Who: Define which users are authorized to access the file.
- When: Set how long the file can be accessed before access expires.
- Where: Restrict access based on geo-fenced locations or regions.
- What: Control permitted actions, such as read-only viewing or full editing rights.
- Revoke: Remove access at any time, even after the file has been shared.
Intelligent Directory, part of SafeSuite, is a service that can be applied to a designated folder. Any file placed into that folder is automatically protected as an IKD with default policies, so users can create protected files simply by saving or dropping them into the directory. It streamlines protection without requiring manual setup for each file.
Yes. With SafeSuite Lite, users can allow restricted access of files to people outside their network, while still retaining control over the file.
Forwarding a Keyavi-protected file does not give the new recipient access. The file checks the policy every time someone attempts to open it. If the person isn't authorized, access is denied, logged, and the admin is notified.
Yes. MFA is required for portal access. Users authenticate with SMS verification as an added security step.
User Questions
Log into your SafeSuite portal, navigate to the Authentication tab. Click "Change Password." If you don't remember your password to log in, the login page of the SafeSuite portal has a "Forgot Password" button.
Sometimes other tools prevent the SafeSuite OTP from being delivered to a recipient's inbox. If this happens, log into your SafeSuite portal, navigate to My Files, select the three dots on the file you want to allow access to. Click "Generate 6-digit code." Select the recipient and click "Generate code." You can then share this OTP with them via email or another form of communication.
Log into your SafeSuite portal, navigate to the My Files tab, select the three dots on the file you want to allow access to. Click "Edit policies." Here, you can adjust the access level, expiration, and allowed locations.
Log into your SafeSuite portal, navigate to the My Files tab, select the three dots on the file you want to allow access to. Click "Share." Next to the email of the recipient you wish to revoke access from, click the X and click "Share."
Troubleshooting
If the SafeSuite Lite button is missing when you start a new email in New Outlook for Windows — and your other add-ins are missing too — the cause is almost always the Microsoft Edge WebView2 component that New Outlook uses to display add-ins. Repairing it takes a few minutes and doesn't require administrator rights.
In the meantime, SafeSuite Lite still works in classic Outlook and in Outlook on the web (outlook.office.com), so you're not blocked while you apply the fix.
Option 1 — Run the automatic fix
Download our repair script, run it, and restart your computer when it finishes.
Download the repair script (.ps1)
- Right-click the downloaded file and choose Run with PowerShell.
- Follow the prompts, then restart when asked.
Option 2 — Fix it manually
- Repair the WebView2 component. Download the Microsoft Edge WebView2 Runtime from Microsoft (under “Evergreen Bootstrapper,” click Download), then open the downloaded installer and follow the prompts. This doesn’t require administrator rights.
- Reset New Outlook. Go to Settings › Apps › Installed apps › Outlook (new) › Advanced options › Reset.
Or, if you prefer PowerShell: open the Start menu, type PowerShell, open it, and run:Get-AppxPackage *OutlookForWindows* | Reset-AppxPackage - Restart your computer. The WebView2 update only takes effect after a reboot.
- Check it worked. Open New Outlook, click New mail, then the Apps button in the message toolbar. SafeSuite Lite should now appear — click it and choose Pin to keep it on the bar.
Still not seeing it after a restart? Email our support team and we'll help you finish up.