Help & Support
We're here to help you get the most out of SafeSuite™ and SafeSuite Lite™.
Find an answer fast
Our FAQ covers setup, sharing, policies and common fixes, such as a SafeSuite Lite add-in that's missing in New Outlook. Inside the SafeSuite app, the Help search answers how-to questions without leaving the screen you're on.
Contact us
| How | Details | Best for |
|---|---|---|
| support@keyavi.com | Account, sign-in and product questions | |
| Phone | (+1) 866-453-9284 | Urgent issues during business hours |
| Security issues | security@keyavi.com | Suspected vulnerabilities or security incidents |
| HR inquiries | peopleservices@keyavi.com | Employment verification and other HR questions |
| Sales | sales@keyavi.com | Pricing, licenses and demos |
Hours and response times
Support is available Monday to Friday, 8 a.m. to 5 p.m. Mountain Time. We reply to emails within 1 business day.
Common tasks
- Reset your password: SafeSuite portal › Authentication › Change Password, or Forgot Password on the sign-in page.
- A recipient didn't get their one-time code: My Files › ⋯ on the file › Generate 6-digit code.
- Change or revoke access to a shared file: My Files › ⋯ on the file › Edit policies or Share.
What's new
Read what changed in each release in our release notes.