Keyavi privacy policy


Thank you for choosing Keyavi Data.

At Keyavi, we aim to provide you with the highest level of security and the best experience possible. We respect the privacy rights of users and recognize the importance of protecting data collected about you. This Privacy Policy(“Policy”) explains in further detail, how data is collected, used and disclosed by Keyavi Data, LLC (“Keyavi“). It applies to data we collect when you use or access our products, services, applications or websites (collectively, the “Keyavi Services“) or when you otherwise interact with us.

If you use Keyavi Services as part of an entity or organization that has an agreement with Keyavi Data (like your employer or a university), the terms of that organization’s contract for the Keyavi Data Services may restrict our collection or use of your data more than what is described in this Policy.


Your Choices Rights and Preferences

You may be aware that a European Union law, called the General Data Protection Regulation or “GDPR” gives certain rights to individuals in relation to their personal data. If you are in the European Economic Area (EEA), these rights may include:

Right of Access – the right to access the personal data we process about you;

Right to Rectification – the right to request that we amend or update your personal data where it is inaccurate or incomplete;

Right to Erasure – the right to request that we delete your personal data;

Right to Restrict – the right to request that we temporarily or permanently stop processing all or some of your personal data, to the extent permitted by law;

Right to Object – the right, at any time, to object to any processing of your Personal Data carried out on the basis of our legitimate interests (right to object).

Where we process your Personal Data for direct marketing purposes or share it with third parties for their own direct marketing purposes, you can exercise your right to object at any time to such processing without having to provide any specific reason for such objection.

Right to Data Portability – the right to request transferring your personal data to another controller, to the extent possible; and

Right not to be subject to Automated Decision-making – the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would produce legal effects. Automated Decision-Making currently does not take place on our websites or in our services.

How to exercise your rights

To exercise your rights, please contact us by using the information in the “Contacting Us” section, below. We try to respond to all legitimate requests within one month and will contact you if we need additional information from you in order to honor your request.

Account Information

You may update, correct or delete personal information about you at any time by logging into your online account or by emailing us at [email protected]. If you wish to deactivate your account, please email us at [email protected].

Your rights relating to customer data

As described, we may also process Personal Data submitted by or for a customer of our products and services. To this end, if not stated otherwise in this Privacy Policy or in a separate disclosure, we process such Personal Data in the role of a processor on behalf of a customer (and/or its affiliates) who is the responsible controller of the Personal Data concerned. We are not responsible for and have no control over the privacy and data security practices of our customers, which may differ from those set forth in this Privacy Policy. If your data has been submitted to us by or on behalf a Keyavi Data customer and you wish to exercise any rights you may have under applicable data protection laws, please inquire with the applicable customer directly.

Promotional and Newsletter Communications

You may opt out of receiving promotional and newsletter emails from Keyavi by following the opt-out instructions provided in those emails. You may also opt-out of receiving promotional emails and other promotional communications from us at any time by emailing [email protected] with your specific request.

If you opt out, we may still send you non-promotional communications, such as security alerts and notices related to your access to or use of the Keyavi Data Services or those about your online account or our ongoing business relations.

California Residents

Under California law, California Residents who have an established business relationship with Keyavi may choose to opt out of Keyavi disclosure of personal information about them to third parties for direct marketing purposes. If you choose to opt-out at any time, email [email protected].

Why we collect and use your personal data

When you interact with the Keyavi Services we use a variety of technologies to process data. In some instances, that data may be personal data. We may use the personal data we collect about you for a variety of purposes, including to:

Service delivery and product improvement:

Internal Operations: 

Security, compliance and technical improvements: 

Marketing events and promotions: 

What personal data do we collect from you?


When You Use Our Products or Services: The types of personal data we may collect directly from you during account registration may include your name, username, email address, address, phone number, information about your data encryption preferences.

The types of personal data we may collect from you during services provided may include:

We may also store metadata on the files or other data that you provide to the Keyavi Services (“Metadata”) in order to be able to provide you with the features and functionality of the Keyavi Service.

When providing professional services to our clients, Keyavi Data may collect personal data from our clients, users of our clients’ networks and systems, and individuals that connect to our clients’ networks and systems. The collection and use of this personal data are limited to providing the professional service to the client. Authorized personnel will access personal data and we may transfer personal data to trusted third-party providers to help us provide professional services to our clients.

Data Collected When Requesting Information from Us: You may sign up to receive information about our company, our products and services, cybersecurity news and information, and register to attend an event on our websites. Based on your consent, we may send you electronic communications to keep you informed of changes to our products and services.

The personal data we collect to deliver the information you requested, or register you for an event, demo or webinar may include your name, title, company name, email address and web activity. You can update your information, review your communication preferences, or stop receiving further communications from us by following the instructions contained withing each communication we send to you.

Data Collected When Your Enter Contests, Surveys and Sweepstakes: This personal data is used to allow you to sign up and participate in contests, surveys, sweepstakes and other types of promotions. Personal data collected during this activity includes name, username, and email address.

Data Collected During Payment: We may collect such personal data during a trial subscription or throughout the purchasing process. The exact personal data collected will vary depending on the payment method but will include information such as name, phone number, email, payment details, details of your transaction history.

Information from Third Parties: As part of our marketing activities, we may obtain additional data from third parties to supplement the information we collect through Keyavi Services, so we can provide more relevant information about our company, products and services to you. The information we receive is public information related to the organization or business you work for, such the size of your company, industry, and business mailing address.

Data Collected When You Interact with Us OnlineOur website offers publicly accessible blogs. You should be aware that any information you provide in these areas might be read, collected, and used by others who access them. Social media data may be collected when you communicate with us via third-party social media sites.

Voluntary Additional Data: In addition to the data outlined above, you also have the option to give us your consent to collect additional personal data from you to provide you with features and functionality that will enhance your experience. We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your  consent we may post your testimonial along with your name.

For further details about data collected by cookies please review our Cookie Policy.

Sharing and Disclosure of Personal Data

We do not sell, lease, or trade the personal data we collect from you.

Business TransfersWe may share or transfer your personal data in in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Compliance with Law Enforcement and Data Protection Authorities: We may disclose your personal to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our Agreements and policies (c) to protect the security or integrity of the Keyavi Services, (d) to protect Keyavi Data, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

Vendors, Consultants and Other Third Party Providers: We may provide access or transfer your personal data to authorized Keyavi Data personnel, business partners and trusted third-party providers, including those who help us market, provide support, maintain, or service our products and services.

We may share your information with these service providers who are working on our behalf and require access to your personal data to carry out that work, for example, providing customer support, hosting or to process billing.

Links to Third Party Websites: We may place links or display advertisements from third parties on the Keyavi Data website. When you click on a link to a third-party website from our website, your activity and use on the linked website is governed by that website’s policies, not by those of Keyavi. We encourage you to visit their websites and review their privacy and user policies.

This policy does not apply to your use or your users’ use of such third-party applications and services. We are not responsible for how those third parties collect, use and disclose your personal data.

Data Retention and Deletion

We may retain your personal data for a period of time consistent with the original purpose of collection outlined in this Privacy Policy. We determine the appropriate retention period for personal data on the basis of the amount, nature and sensitivity of your personal data processed, the potential risk of harm from unauthorized use or disclosure of your personal data and whether we can achieve the purposes of the processing through other means, as well as on the basis of applicable legal requirements (such as applicable statutes of limitation).

After expiry of the applicable retention periods, your personal data will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of such data.

If you wish to deactivate your account, please email us at [email protected], but note that we may retain certain information as required by law or for legitimate business purposes. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

For further information on applicable data retention periods, please contact us by using the information in the “Contacting us” section, below.

Transfer to Other Countries

Keyavi Data may subcontract processing to, or share your personal data with, third parties located in countries other than your home country. Your personal data, therefore, may be subject to privacy laws that are different from those in your country of residence.

Personal data collected within the European Union and Switzerland may, for example, be transferred to and processed by third parties located in a country outside of the European Union and Switzerland. In such instances Keyavi will ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and that appropriate contractual, technical, and organizational measures are in place such as the Standard Contractual Clauses approved by the EU Commission.

How We Keep Your Data Safe – Security

Keyavi Data takes reasonable organizational, technical and physical measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

You may access your account information and our service only using an individual user ID and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please advise us immediately if you believe your password has been misused. Please note that we will never ask you to disclose your password in an unsolicited phone call or email.

If you have any questions about the security of our websites, please contact us by using the information in the “Contacting Us” section, below.

Our Policy Toward Children

The Keyavi Services are not directed towards children. We do not knowingly collect personal information from children under the age of 13. If you become aware that a child has provided us with personal information, please contact us at [email protected]. If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information.

Changes to This Policy

We may change this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. If we make any changes, we will notify you by revising the “Last Updated” date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). If there are material changes to this Privacy Policy, we will notify you more directly by email or means of a notice on the home page prior to the change becoming effective. Your use of any of the Keyavi Services after the posting of such changes shall constitute your consent to such changes.

Contacting Us

Any questions about this Privacy Policy should be addressed to [email protected].